This Privacy Policy was last updated on August 19, 2025 and applies to all 81Taxi services including our website, mobile app, and cab booking platform.
1 Overview
Welcome to 81Taxi ("we," "our," or "us"). We operate the cab booking mobile application and website at https://81taxi.site (collectively, the "Service").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.
Your privacy matters. We will never sell your personal data to third parties. We collect only what we need to provide you the best cab booking experience.
By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
2 Data We Collect
We collect the following categories of personal information:
| Category | Data Points | Required? |
|---|
| Identity | Full name, profile photo | Yes |
| Contact | Phone number, email address | Yes |
| Location | Pickup / drop location, real-time GPS (during ride) | Yes |
| Travel | Booking history, trip routes, destination preferences | Auto-collected |
| Payment | Transaction ID, payment status (we do not store card details) | Auto-collected |
| Device | Device type, OS version, app version, IP address | Auto-collected |
| Usage | Pages visited, features used, timestamps | Auto-collected |
Information you provide directly: When you register an account, book a ride, contact support, or submit a form, you voluntarily provide personal information.
Information collected automatically: When you use the app or website, we automatically collect technical information such as your IP address, browser type, device identifiers, and usage patterns via cookies and similar technologies.
3 How We Use Your Data
We use the collected data for the following purposes:
- Service Delivery: To process your cab bookings, assign drivers, calculate fares, and complete trips.
- Account Management: To create and manage your user account, authenticate logins, and maintain session security.
- Communications: To send booking confirmations, OTPs, trip updates, driver details, and customer support messages via SMS, email, or WhatsApp.
- Safety & Verification: To verify user identity, verify driver credentials, and ensure safe rides.
- Payments: To process advance payments and maintain transaction records.
- Service Improvement: To analyse usage patterns and improve our app, website, and service quality.
- Legal Compliance: To comply with applicable Indian laws, regulations, and legal processes.
- Fraud Prevention: To detect, investigate, and prevent fraudulent activities and security incidents.
- Marketing (Optional): To send promotional offers only with your explicit consent. You can opt out anytime.
4 Data Sharing & Disclosure
We do not sell your personal data. We share your data only in the following limited circumstances:
- Assigned Driver: Your name, phone number, and pickup location are shared with the driver assigned to your trip, solely to complete the ride.
- Payment Gateways: Payment processors (e.g., Razorpay, PayU) receive your transaction details to process payments. They operate under their own privacy policies.
- SMS / Communication Providers: We use third-party providers to send OTPs and notifications. They receive only the data necessary to send the message.
- Analytics Services: We may use Google Analytics or similar tools that receive anonymised usage data.
- Legal Authorities: We may disclose information to law enforcement, courts, or regulatory bodies when required by applicable Indian law or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
All third parties we share data with are contractually required to protect your information and use it only for the specified purpose.
5 Location Data
Location data is essential to our cab booking service. We collect location in two ways:
- Precise Location (Foreground): When you use the app to set pickup/drop points or search routes, we access your device's GPS to identify your location accurately.
- Background Location (Drivers Only): For driver accounts, the app may collect location data in the background during an active trip to enable live tracking for the passenger. This is disclosed at the time of driver onboarding and requires explicit permission.
How to control location access: You can revoke location permission at any time from your device settings (Settings → Apps → 81Taxi → Permissions → Location). Note that revoking location access may limit certain features of the app.
We never share your real-time location with third parties other than your assigned driver during an active trip.
6 Data Storage & Security
Your data is stored on secure servers hosted in India. We implement the following security measures:
- SSL/TLS encryption for all data in transit
- Encrypted databases for sensitive personal information
- Role-based access controls — only authorised team members can access user data
- Regular security audits and vulnerability assessments
- Passwords are stored using secure hashing algorithms (bcrypt)
- Automatic session expiry and secure session management
Retention Period: We retain your personal data for as long as your account is active or as required by law. Booking records are retained for a minimum of 3 years as per Indian taxation and legal requirements. You may request deletion of your account data at any time.
While we strive to protect your personal information, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security.
7 Your Rights
Under applicable Indian privacy laws, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Deletion: Request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements.
- Right to Data Portability: Request your data in a machine-readable format.
- Right to Opt-Out: Opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails.
- Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
- Right to Lodge a Complaint: File a complaint with the appropriate data protection authority.
To exercise any of these rights, contact us at princedev142@gmail.com. We will respond within 30 days.
Account Deletion: To delete your account and all associated data, email us from your registered email address with the subject "Account Deletion Request." We will process it within 7 working days.
8 Children's Privacy
Our Service is not directed to individuals under the age of 18 years. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us personal data without your consent, please contact us immediately.
Upon notification, we will promptly delete any such data from our systems.
9 Third-Party Services & Links
Our app and website may integrate with or link to third-party services. These include:
- Google Maps / OpenStreetMap: For route calculation and location search. Subject to Google's Privacy Policy.
- Razorpay / Payment Gateways: For secure payment processing. Subject to their own privacy policies.
- WhatsApp Business: For customer communication. Subject to WhatsApp's Privacy Policy.
- Google Analytics: For anonymised usage analytics. You can opt out via Google's opt-out tools.
- Firebase / Push Notifications: For sending real-time notifications. Subject to Google's Privacy Policy.
We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.
10 Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Send a notification via the app or registered email (for material changes)
- Display a prominent notice on our website and app
Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.
